What is better Smith.ai or ScreenConnect? There are lots of Customer Support Software products in the market today. The best way to find out which app fits your needs best is to check them side by side. For instance, here you can review Smith.ai and ScreenConnect for their overall score (8.8 vs. 9.0, respectively) or their user satisfaction rating (96% vs. 96%, respectively).
You can also examine their functions and pricing stipulations as well as other helpful details below. When matching products be sure to compare their similar capabilities and mark their distinctive elements to have a clearer picture of both deals. Similarly, keep in mind to assess non-core features such as security, backup, usability, and customer support.
We realize that not all people have the time to examine a wide range of different services, so we created a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Every time you pick a service that you believe will be an actual asset for your team you shouldn’t only focus on what reviewers have to say about it. Very often personal experience with the software may be different, depending on specific goals and needs. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick overview of how actual users of Smith.ai and ScreenConnect rate their contact with the product. Our system is built around complex analysis of product mentions on other websites, social networks and blogs, so you will obtain a comprehensive and credible picture of what other users think about each solution. In this case Smith.ai got a total satisfaction rating at 96% while for ScreenConnect 96% of people express they had an enjoyable experience with it.
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