What is better Smith.ai or ScreenConnect? Choosing the most appropriate Customer Support Software for your business is not that easy with a lot of features, options, and offers to check. On the other hand, depending on our website will allow you to cut down the selection process by showing all crucial software in one location.
For instance, you can match Smith.ai and ScreenConnect for their functions and overall scores, namely, 8.8 and 9.0, respectively. Furthermore, you can compare which software has superior general user satisfaction rating: 96% (Smith.ai) and 96% (ScreenConnect) to find out which product is the better option for your organization. Don’t just choose the solution with the lowest price, but the software that gives the best value for your money.
We realize that not all people have the time to examine a wide range of different services, so we created a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: Vision Helpdesk, Pipedrive, Zendesk.
A modern live chat solution that captures website leads, books clients, and completes client intakes in the fastest way possible. With this, you can provide around-the-clock assistance to website visitors and customers. You can also filter out spam using this solution so that agents can be more productive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be able to cater to all the needs of a company. While core functionalities of Smith.ai and ScreenConnect are obviously a priority you should also carefully analyze the integrations provided by every software. In many cases your team will already be using some other SaaS software in your company and it’s definitely more beneficial to opt for apps that integrate well with each other. If you do that you will be able to ensure a smooth transfer of information between your teams and software used, which can considerably reduce time spent on migrating between one app and the other.
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