Salesforce LiveMessage
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- ACD (Automatic Call Distribution) system
- ANI (Automatic Number Identification)
- Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
- Business processes (queue) view and drill-in to performance
- Call list imports
- Call monitoring
- Call queue management
- Call recording
- Campaign management
- Chat support
- CTI (Computer Telephony Integration)
- Dynamic and customized rich IVR flow
- Email, fax, and social feeds support
- Live monitoring of agent status and interactions in progress
- Real-time reporting
- Salesforce integration
- Skill-based routing, Idle time routing
- Text-to-speech conversion
- Toll free number provisioning
- Web call back
Pricing Info
Pricing Info
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
- ACD and IVR
- Auto dialer
- Call center reports
- Callback/Web callback
- Cloud APIS
- Configuration tool
- CRM pop-up
- Full call recording
- Multichannel – email, chat, and social feeds
- Predictive dialer
- Premium support
- QA call recording
- Real-time monitoring
- VoIP – built in Softphone
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The It Factor Productions, The Devereux Foundation
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Company Email
support@simplyct.com
Contact No.
Company's Address
simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
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Pricing:
Starting from $75
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Landline Texting to Existing Office, 800 Numbers for the US, New Numbers for Non-US Locations
- Facebook Messenger Integration
- SMS Texting
- Custom Workflows
- Two-Way Text Messaging Channel
- Standard SMS Text Messages
- Sync and Log Text Chat with Leads, Person Accounts, Contacts
- Bulk SMS Text Messaging Campaigns
- Lead Nurturing
- Outbound Text Messages
- Appointment Reminders
- Notifications
- Interactive Message Response (IMR)
- Text-to-Case
- Omnichannel Integration
- Smart Routing
- Customer Feedback and Analytics
- Multiple, Simultaneous Chat Sessions
- Picture Messaging/MMS
- Conversation History
- Complete SMS Text Solution
- Business-Class Text Platform
- Click-to-Text Feature on Website
Pricing Info
Pricing of Salesforce LiveMessage starts at $75/user/month. It is part of the Salesforce Service Cloud suite as an add-on for the Lightning Enterprise ($150/user/month) and Lightning Unlimited ($300/user/month) Editions. For accurate pricing information for your business, contact the vendor for a quote.
Integrations
Salesforce LiveMessage integrates with the following:
- SMS texting (custom workflow via Lightning Process Builder)
- Facebook Messenger
- Salesforce Service Cloud (Console required)
- Salesforce Sales Cloud (Console required)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
PGE, Ultra Music Festival, NCR Silver
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A mobile messaging platform through SMS and Facebook for delivering personalized customer support.
Company Email
Contact No.
Company's Address
Salesforce
The Landmark © One Market St. Suite 300
San Francisco, CA 94105
United States
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All the data, information and statistics that we provided in this table were taken from official vendor sites, promotional materials available online, real-life experience from real customers as well as our individual everyday use of each product by an expert. We pay a lot of attention to extensively test every solution, therefore we not only study it ourselves, but we also compare our findings with views of other users from the B2B community.
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