What is better ShowMyPC Remote Support and Meetings or Zendesk? Finding the best Customer Support Software product is all about evaluating numerous solutions and identifying the top program for your specific needs. Our proprietary process will give you a brief look at the general rating of ShowMyPC Remote Support and Meetings and Zendesk. For general quality and performance, ShowMyPC Remote Support and Meetings scored 8.3, while Zendesk scored 9.7. On the other hand, for user satisfaction, ShowMyPC Remote Support and Meetings earned 94%, while Zendesk earned 98%.
Below it's also possible to check their characteristics, terms, plans, etc. to find out which program will be more appropriate for your company. One critical aspect to check is if the software lets you to toggle on/off limitations on various types of users to protect any critical corporate data.
In case you you need to quickly decide on the more reliable Remote Support Software according to our review team we suggest you take a look at the following services: Atera, Zendesk, ScreenConnect.
ShowMyPC’s Remote Support and Meetings are offered through four enterprise pricing packages that vary in the features included. The pricing and features for each are detailed below:
Premium – $14/month
Up to 2 concurrent meetings
Room chat whiteboard
Browser viewer
Limited application branding
Easy access URL for every PC
Unattended PC support for 2 PCs
Professional – $19/month
Up to 3 concurrent meetings
All Premium features
Unlimited application branding
Unattended PC support for 3 PCs
Business – $36/month
Up to 6 concurrent meetings
All Professional features
Ability to use your website name
Help Desk system
Unattended PC support for 6 PCs
Enterprise – $60/month
Customizable number of meetings (price will increase or decrease depending on the number of meetings)
All Business features
Unattended PC support for 10 PCs
Users can also purchase an Add-On that allows access to 25 unattended PCs for an additional $50 to the monthly amount of the desired plan. Annual payment options are also available for all enterprise pricing packages.
Remote Support and Meetings offer API integration, which can be used to integrate the platform to the user’s specific application or website. It also supports the following languages:
.NET
C
C++
VB
Java
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Remote Support and Meetings is a cost-effective software that allows users to conduct meetings, reduce costs, and efficiently provide support.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You don’t want only a wide range of features and adjustable pricing from a credible Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that in a situation where you have any questions about ShowMyPC Remote Support and Meetings or Zendesk, or you run into a problem, or perhaps you’ll want to ask for a certain update or functionality useful to your team you can trust in a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are available. What is more, it’s a big plus if you are able to profit from personal training or at the very least an FAQ you can use.
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