What is better SherpaDesk or ScreenConnect? The best Customer Support Software is a product that can address your company’s specific needs. It is possible to find which alternative works best for your company if you examine numerous products before you decide which one is the best.
As an example, SherpaDesk and ScreenConnect are scored at 7.5 and 9.0, respectively, for overall quality and performance. Likewise, SherpaDesk and ScreenConnect have a user satisfaction rating of 100% and 96%, respectively, which shows the general satisfaction they get from customers. Even better, talk to a current user of the software and solicit their opinion regarding the solution in question.
We realize that not all companies have enough time to try out a wide range of various services, so we created a list of suggestions that you may find useful. Our top selections for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
SherpaDesk integrates with the following business systems and applications:
Salesforce Sales Cloud
QuickBooks
FreshBooks
QuickBooks Online
Microsoft Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Imagination Network, Badal Rain, Benson Consulting, MEA Financial
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both SherpaDesk and ScreenConnect may have an outstanding array of features every service might be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a business type they are aimed at. Some elements might scale up with no problem for huge enterprises but if you run a small or mid-sized company it’s usually better to refrain paying for advanced functionalities that you might never use.
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