What is better SherpaDesk or Vivantio? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, SherpaDesk received 7.5 points, while Vivantio received 8.4 points. Meanwhile, for user satisfaction, SherpaDesk scored 100%, while Vivantio scored 93%.
Specifics of their unique elements, tools, supported platforms, customer support, etc. are available below to help you get a more correct analysis. Keep in mind to get only the functions your business requires so you don’t waste resources for functions that you won’t be using.
If you have to quickly locate the best IT Service Software according to our experts we suggest you check out these products: Freshservice, Zendesk, LiveAgent.
SherpaDesk integrates with the following business systems and applications:
Salesforce Sales Cloud
QuickBooks
FreshBooks
QuickBooks Online
Microsoft Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Imagination Network, Badal Rain, Benson Consulting, MEA Financial
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you research various Customer Support Software services you shouldn’t just study their features list and provided pricing plans. Keep in mind the solution must be adjusted to your work processes and business so the more flexible their offer the better. Find our which OSes are supported by SherpaDesk and Vivantio and make sure you will get mobile support for whatever devices you work on in your company. You should also find out which languages and countries are supported, because this might be a deal breaker for many firms.
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