What is better SherpaDesk or Vivantio? Getting the best Customer Support Software product is all about assessing numerous solutions and determining the top program for your specific needs. Our exclusive process provides you with an instant look at the general rating of SherpaDesk and Vivantio. For general quality and performance, SherpaDesk scored 7.5, while Vivantio scored 8.4. On the other hand, for user satisfaction, SherpaDesk earned 100%, while Vivantio earned 93%.
Below it's also possible to look at their features, terms, plans, etc. to determine what application will be more appropriate for your needs. One critical element to check is if the software can enable/disable limitations on various types of users to secure any confidential corporate data.
If you have to quickly identify the best IT Service Software according to our review team we suggest you examine these services: Zendesk, LiveAgent, Freshservice.
SherpaDesk integrates with the following business systems and applications:
Salesforce Sales Cloud
QuickBooks
FreshBooks
QuickBooks Online
Microsoft Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Imagination Network, Badal Rain, Benson Consulting, MEA Financial
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
SherpaDesk delivers a powerful, reliable customer management platform dedicated to IT businesses, enabling them to provide high-quality service to their clients.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Please note that while both SherpaDesk and Vivantio may have a top quality range of features every software might be created for a different company size. If you are comparing features you may want to give some attention to a business type they are catering to. Some features could scale up well for large enterprises but if you have a small or mid-sized business it’s usually better to refrain paying for complex features that you may never have a chance to use.
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