What is better ScreenConnect or Velaro? With various functionalities, pricing, terms, and more to evaluate, finding the right Customer Support Software for your firm is hard. But by using our system, it is simple to match the functions of ScreenConnect and Velaro including their general SmartScore, respectively as: 9.0 and 8.7 for overall score and 96% and 91% for user satisfaction.
You can also evaluate them feature by feature check out which program is a more suitable fit for your company. Don’t forget to ask for a demo first before getting a plan to experience how the program performs in real setting.
Our experts made sure to prepare reviews of all popular Remote Support Software solutions available on the market, but among them these three deserved our special attention: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Both ScreenConnect and Velaro were reviewed by a team of independent SaaS experts who prepared a thorough examination of all crucial elements of each solution. Their final score was prepared with unique SmartScore algorithm that calculates a separate partial score to each element including: main functionalities, customer support, mobile device support, security, user satisfaction as well as market presence. We know useful features are not the only factor crucial to a company so we make an effort to pay attention to all facets of a product prior to giving it a final score.
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