What is better Velaro or BoldDesk? If you want an effective Help Desk Software product for your enterprise you have to make time to evaluate a wide range of alternatives. It doesn’t have to be complex, and can be as simple as matching their functionalities in a table like the one below. You will also get a quick idea how each product performs. For example, on this page you can find Velaro’s overall score of 8.7 and compare it against BoldDesk’s score of 8.0; or Velaro’s user satisfaction level at 91% versus BoldDesk’s 96% satisfaction score.
The evaluation will allow you to identify the pros and cons of each service, and choose which matches your requirements better. Beyond the rich features, the solution which is simple and intuitive is always the better option.
Those of you who want to save some time or need a Live Chat Software recommendation from our experts might want to examine these top choices for this year: Vision Helpdesk, Pipedrive, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
If you are still having second thoughts about which solution will perform best for your business it may be a good idea to check out each service’s social metrics. Such metrics are frequently an indicator of how popular each app is and how extensive is its online presence.For example, if you analyze Velaro LinkedIn account you’ll find out that they are followed by 245 users. In case of BoldDesk the number of followers on their LinkedIn page is 114.
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