What is better Velaro or Vivantio? If you wish for an effective Customer Support Software product for your company you should remember to examine different solutions. It doesn’t have to be tricky, and can be as quick as matching their features in a table like the one below. You will also get a good idea how each product works. As an example, on this page you can see Velaro’s overall score of 8.7 and compare it against Vivantio’s score of 8.4; or Velaro’s user satisfaction level at 91% versus Vivantio’s 93% satisfaction score.
The contrast can help you find out the good and bad points of each service, and make up your mind on which one matches your requirements better. Aside from the robust features, the software that is easy to understand and use is always the better option.
We did our best to review all popular Live Chat Software products available out there, but among all the ones we reviewed these three caught our special attention: Pipedrive, Vision Helpdesk, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
All the data, details and reviews that we offered in this table were gathered from official company pages, promotional content available online, actual experience from real users as well as our own everyday use of each software by a professional reviewer. We put a lot of effort to comprehensively examine each software, therefore we not only examine it internally, but we also compare our results with opinions of other people from the B2B community.
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