What is better Velaro or Zendesk? With various functions, pricing, conditions, and more to compare, finding the right Customer Support Software for your business is hard. Nevertheless by using our system, it is simple to match the characteristics of Velaro and Zendesk including their general rating, respectively as: 8.7 and 9.7 for overall score and 91% and 98% for user satisfaction.
You can also compare them feature by feature and find out which program is a more suitable fit for your company. Keep in mind to get a free trial first prior to opting in for a plan to experience how the program works in real setting.
Users who want to save some time or need a Live Chat Software suggestion from our team might want to examine these top choices for this year: Pipedrive, Vision Helpdesk, Zendesk.
Social media (Facebook, Twitter, LinkedIn, Google+)
Knowledgebase software
Desk by Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
LG Electronics, Experian, Epicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds. The software gives you an accurate picture of how visitors interact with your website, so support agents can have additional context for conversations with customers. Features such as tiered chat routing also ensure that agents' skills are maximized.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Please keep in mind that while both Velaro and Zendesk may offer a top quality array of features every product may be designed for a different business size. If you are analyzing various solutions you may want to give some attention to a company size they are catering to. Certain elements could scale up effectively for large enterprises but if you run a small or medium business it’s usually better to refrain paying for customized functionalities that you may never have a chance to use.
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