What is better ScreenConnect or Rescue by LogMeIn? Specific organizations require different types of Help Desk Software. To understand well which one meets your needs, think about comparing various solutions feature by feature along with their terms and costs. Likewise, you will get a quick idea of their overall effectiveness and customer feedback by checking our smart scoring system.
The results are: ScreenConnect (9.0) vs. Rescue by LogMeIn (7.4) for overall quality and usefulness; ScreenConnect (96%) vs. Rescue by LogMeIn (N/A%) for user satisfaction rating. Examine their strong and weaker points and see which software is a better option for your company. A simple, practical tip is to note down the pros and cons of both solutions next to each other and see which solution has more benefits.
If you would like to quickly locate the more reliable Remote Support Software according to our experts we recommend you check out one of these solutions: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
Rescue by LogMeIn supports integrations with the following business systems and applications:
Salesforce.com
ServiceNow
ConnectWise
BoldChat
Zendesk
Autotask
FreshDesk
BMC Software
Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
You should note that even though both ScreenConnect and Rescue by LogMeIn may offer an excellent set of features every solution may be designed for a different company size. If you are comparing features you may want to give some attention to a business type they are aimed at. Certain elements may scale up efficiently for big enterprises but if you have a small or medium business it’s frequently better to refrain paying for complex functionalities that you may never have a chance to use.
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