Rescue by LogMeIn

NOAWARDS
YET
Pricing:
Starting from $1299
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Technician Tools
- Multi-platform remote control
- Rescue Lens
- Instant chat
- Communication tools
- Drag and drop file transfer
- Integrated content portal
- Log-In as administrator
- Mobile device configuration
- Multi-monitor navigation
- Multi-session handling
- Reboot and reconnect
- Remote diagnostics
- Rescue desktop app
- Support session history
- Technician screen sharing
- Top smartphone & tablet support
- Unattended access
- Web-based Technician Console
Collaboration Tools
- Internal technician collaboration
- External technician collaboration
- Session transfer
Tools for Managers
- Technician and administrator management
- Administration Center
- Centralized scripts
- Customer surveys
- Predefined support channels
- Support session history
- Support session recording
- Technician and customer satisfaction reporting
- Technician monitoring
- Technician screen sharing
- “Working hours” scheduling
Customization
- Calling card desktop icon
- Code web page integration
- Custom chat window
- Custom support channels
- Customized instant chat
- Estimated waiting time
- Windows mobile branding
Pricing Info
Pricing Info
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
- Basic Rescue Plan: ($1,299/year)
- Rescue + Mobile Support: ($1,799/year)
Integrations
Integrations
Rescue by LogMeIn supports integrations with the following business systems and applications:
- Salesforce.com
- ServiceNow
- ConnectWise
- BoldChat
- Zendesk
- Autotask
- FreshDesk
- BMC Software
- Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Company Email
Contact No.
Company's Address
320 Summer Street
Boston, MA 02210
Rescue by LogMeIn Comparisons
Popular Rescue by LogMeIn Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer and contact management
- Email ticketing system
- Personal dashboard
- Flexible task and event management
- Complete traceability with customer and contact logging
- Sales/marketing calendar with Outlook integration
- Product/services catalogue
- File and document management with complete indexing and search
- Mass email
- Web forms
- Sales chat tool for easy web site integration
- Email integration with templates
- Flexible workflow and process management
- Customer project management
- SLA’s with escalations to make sure service targets and customer retention targets are met
- Data import and export capabilities
- Web service API for integration with back end systems
- Completely web based with mobile app
Pricing Info
7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.
For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.
The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.
There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.
Integrations
There is a VisionFlow mobile app available. Other integrations not specified.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toyota, Swiss Armed Forces, Brio, Saab, SKF
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Company Email
info@visionflow.com
Contact No.
Company's Address
Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
VisionFlow Comparisons
Popular VisionFlow Alternatives
If you continue having doubts about which app will work best in your case it might be a sensible idea to examine each service’s social metrics. These metrics are quite often a sign of how popular each solution is and how extensive is its online presence. For instance Rescue by LogMeIn Twitter account has currently 906 followers. At the same time VisionFlow Twitter is followed by 79 people.
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