VIZOR

NOAWARDS
YET
Pricing:
Starting from $1299
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Technician Tools
- Multi-platform remote control
- Rescue Lens
- Instant chat
- Communication tools
- Drag and drop file transfer
- Integrated content portal
- Log-In as administrator
- Mobile device configuration
- Multi-monitor navigation
- Multi-session handling
- Reboot and reconnect
- Remote diagnostics
- Rescue desktop app
- Support session history
- Technician screen sharing
- Top smartphone & tablet support
- Unattended access
- Web-based Technician Console
Collaboration Tools
- Internal technician collaboration
- External technician collaboration
- Session transfer
Tools for Managers
- Technician and administrator management
- Administration Center
- Centralized scripts
- Customer surveys
- Predefined support channels
- Support session history
- Support session recording
- Technician and customer satisfaction reporting
- Technician monitoring
- Technician screen sharing
- “Working hours” scheduling
Customization
- Calling card desktop icon
- Code web page integration
- Custom chat window
- Custom support channels
- Customized instant chat
- Estimated waiting time
- Windows mobile branding
Pricing Info
Pricing Info
Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.
- Basic Rescue Plan: ($1,299/year)
- Rescue + Mobile Support: ($1,799/year)
Integrations
Integrations
Rescue by LogMeIn supports integrations with the following business systems and applications:
- Salesforce.com
- ServiceNow
- ConnectWise
- BoldChat
- Zendesk
- Autotask
- FreshDesk
- BMC Software
- Spiceworks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Fuji Xerox, Symantec, Geek Squad, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.
Company Email
Contact No.
Company's Address
320 Summer Street
Boston, MA 02210
Rescue by LogMeIn Comparisons
Popular Rescue by LogMeIn Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- IT asset management
- Central repository
- Auto-discovery of devices
- Streamlined asset allocation
- Complete IT asset lifecycle tracking
- Automated employee on/off boarding
- Check in/out equipment loan
- Asset recovery
- Asset location tracking
- Supplier management
- Email alerts and reminders
- Documentation file repository
- Web-based configuration tools
- Dashboards and reports
- ServiceDesk and Incident Management
- Best practice processes
- Automatic ticket routing
- Self-service portal
- Multiple Escalation & SLA Support
- Customer feedback and surveys
- Software and License Management
- Central license repository
- Software request portal
- License compliance
- Purchasing integration
- Cloud and SaaS subscriptions
- Software normalization
- Versioning
- Suite consolidation
Pricing Info
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
Integrations
VIZOR integrates with the following business systems and applications:
- Microsoft SCCM
- LANSweeper Integration
- Active Directory
- LDAP Directory Integration
- Microsoft System Center (ConfigMgr)
- Exchange
- Dynamics GP
- Chromebook Management Console
- Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AUDI, SIEMENS, ORACLE
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
IT Asset Management, ServiceDesk Issue and Incident Management, Software Asset and License Management system that covers the full IT asset lifecycle.
Company Email
solutions@vector-networks.com
Contact No.
Company's Address
VIZOR
541 10th Street, Unit 123
Atlanta, GA 30318
USA
VIZOR Comparisons
Popular VIZOR Alternatives
No Help Desk Software will be perfect enough to cater to all the needs of a company. Even though key functionalities of Rescue by LogMeIn and VIZOR are obviously a priority you should also thoroughly explore the integrations provided by a given software. Very often your team will already be making use of various kinds of SaaS software in your company and it’s definitely wiser to choose products that integrate well with one another. If you do that you can guarantee a smooth exchange of information between your teams and apps, which can considerably reduce time spent on migrating between one software and the next.
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