What is better ScreenConnect or Reamaze? Getting the proper Help Desk Software product is as easy as comparing the good and low functionalities and terms offered by ScreenConnect and Reamaze. Here you can also match their general scores: 9.0 for ScreenConnect vs. 8.3 for Reamaze. Or you can verify their general user satisfaction rating, 96% for ScreenConnect vs. 89% for Reamaze.
We suggest that you take some time to analyze their unique features and decide which one is the better choice for your business. What’s more bear in mind to consider your company’s or industry’s special circumstances, for example, a multilingual app for a global staff or a mobile platform to help you work in the field.
We are aware that not all companies have enough time to try out dozens of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Remote Support Software category are: Zendesk, Atera, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will be able to solve all the needs of a business. While key functionalities of ScreenConnect and Reamaze are obviously a priority you should also thoroughly examine the integrations offered by every app. Very often your team will already be working with other types of B2B software in your company and it’s much more beneficial to go with apps that integrate well with one another. With that approach you can be certain of an effortless transfer of information between your teams and apps, which can really reduce time spent on migrating between one product and the other.
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