What is better ScreenConnect or osTicket? With different functionalities, pricing, details, and more to evaluate, choosing the best Help Desk Software for your organization is challenging. However by working with our system, you can easily match the features of ScreenConnect and osTicket together with their general SmartScore, respectively as: 9.0 and 7.1 for overall score and 96% and N/A% for user satisfaction.
You can also assess them feature by feature and find out which application is a more effective fit for your business. Keep in mind to ask for a free trial first prior to getting a plan to see how the software performs in practical situations.
Users who want to save some time or want a Remote Support Software suggestion from our team may want to examine these top choices for the current year: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
In case you are still having doubts about which app will work best for your business it might be a good idea to take a look at each service’s social metrics. These metrics are quite often a sign of how popular every service is and how wide is its online presence. For instance, in case of Facebook ScreenConnect has 24487 likes on their official profile while osTicket profile is liked by 0 people.
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