What is better ScreenConnect or Helpjuice? Today’s businesses seek the most effective Customer Support Software product to keep on being competitive. On this page we help you with buying the right service, by allowing you to assess ScreenConnect and Helpjuice down to the very details of their individual features.
You can even check our overall scoring values, which rate the software all round quality and performance. ScreenConnect got a 9.0 score, while Helpjuice has a score of 8.6. Likewise, you may compare their general user satisfaction rating: 96% (ScreenConnect) against 100% (Helpjuice). Don’t forget to opt for the application that best matches your most crucial issues, not the software with a lot of features.
If you have to quickly find the top Remote Support Software according to our review team we recommend you take a look at one of these products: Atera, Zendesk, ScreenConnect.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as important as useful features and user support quality are pricing packages provided by ScreenConnect and Helpjuice. While price should not be the only factor it’s surely a key thing to think about. You should count on a flexible pricing plan that can be adjusted to your business size and easily scaled up every time your company develops. Make sure you don’t opt for plans that have advanced functionalities that you won’t find a use for and always try to contact with the vendor directly as big companies can usually count on more affordable prices. You should also check out a free trial or demo of every software to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and offers a practical overview of what it feels like to work with ScreenConnect and Helpjuice.
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