What is better Helpjuice or ScreenConnect? Buying the most effective Customer Support Software product is all about evaluating numerous solutions and figuring out the top program for your specific needs. Our unique process will give you an instant look at the general rating of Helpjuice and ScreenConnect. For all round quality and performance, Helpjuice scored 8.6, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Helpjuice earned 100%, while ScreenConnect earned 96%.
Below it's also possible to look at their functionalities, terms, plans, etc. to determine what software will be more suitable for your needs. An important element to evaluate is if the software can enable and disable permissions on various types of users to secure any sensitive corporate data.
Our team put a lot of effort to review all popular Customer Support Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Freshdesk Omni, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having doubts about which service will perform best for your business it may be a sensible idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular each software is and how extensive is its online presence.For instance, if you check Helpjuice LinkedIn account you’ll see that they are followed by 102 people. In case of ScreenConnect the number of followers on their LinkedIn page is 16403.
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