What is better Helpjuice or ScreenConnect? If you wish for a reliable Customer Support Software product for your enterprise you have to invest time and evaluate different solutions. It doesn’t have to be complex, and can be as easy as matching their functions in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can find Helpjuice’s overall score of 8.6 and compare it against ScreenConnect’s score of 9.0; or Helpjuice’s user satisfaction level at 100% versus ScreenConnect’s 96% satisfaction score.
The assessment will allow you to find out the pros and cons of each service, and make up your mind on which one matches your requirements better. Beyond the main features, the application that is easy to understand and use is always the better choice.
We are aware that not all businesses have enough time to scrutinize a large number of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as features and customer support responsiveness are pricing packages provided by Helpjuice and ScreenConnect. Although cost should not be the only element it’s surely an important thing to think about. You should expect a flexible pricing plan that can be matched with your company size and easily scaled up if your company develops. Be sure that you don’t pick pricing plans that include extra functionalities that you won’t find a use for and always try to get in touch with the vendor directly because big companies can often count on more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a helpful experience that doesn’t require you to pay any money and provides you with a reliable overview of what it’s like to work with Helpjuice and ScreenConnect.
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