What is better Helpjuice or ScreenConnect? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is will work better for your company. For overall product quality, Helpjuice received 8.6 points, while ScreenConnect received 9.0 points. Meanwhile, for user satisfaction, Helpjuice scored 100%, while ScreenConnect scored 96%.
Specifics of their unique elements, tools, supported platforms, customer service, etc. are provided below to help you get a more correct analysis. Keep in mind to get only the features your business requires to avoid wasting resources for features that are unnecessary.
Our team put a lot of effort to review all popular Customer Support Software products offered out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk Omni, Freshdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should pay attention to the fact that even though both Helpjuice and ScreenConnect may have an excellent set of features each solution might be designed for a different company size. If you are comparing features you may want to pay attention to a business type they are aimed at. Specific features might scale up with no problem for huge enterprises but if you run a small or mid-sized company it’s frequently more sensible to refrain paying for customized features that you might never use.
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