What is better ScreenConnect or CustomerICare? Different firms need different types of Customer Support Software. To learn which solution meets your requirements, think of reviewing various options feature by feature an taking into consideration their terms and costs. Likewise, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: ScreenConnect (9.0) vs. CustomerICare (7.0) for all round quality and functionality; ScreenConnect (96%) vs. CustomerICare (N/A%) for user satisfaction rating. Analyze their strong and low points and decide which software is a more sensible choice for your company. A simple, practical tactic is to note down the strengths and weaknesses of both services side by side and check which solution comes on top.
Our experts made sure to prepare reviews of all popular Remote Support Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Atera, ScreenConnect, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having second thoughts about which solution will work best for your company it might be a sensible idea to examine each service’s social metrics. These metrics are frequently an indicator of how popular each solution is and how wide is its online presence. For example ScreenConnect Twitter profile has currently 15200 followers. At the same time CustomerICare Twitter is followed by 1144 users.
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