What is better Salesforce Live Agent or CurrentWare? There are many Customer Support Software products out there today. The ideal way to find out which app fits your needs best is to examine them side by side. For example, here you can review Salesforce Live Agent and CurrentWare for their overall score (9.1 vs. 8.0, respectively) or their user satisfaction rating (92% vs. 96%, respectively).
It’s also possible to review their functions and pricing conditions and other valuable data below. When matching products make sure you examine their similar advantages and mark their differences to get a clearer picture of both deals. Similarly, remember to evaluate secondary features including security, backup, ease-of-use, and customer service.
We did our best to prepare reviews of all popular Live Chat Software services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Pipedrive, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
CurrentWare offers different pricing plans suited for various business types and a 14-day trial for each plan. Contact the vendor for a free demo with a personalized consultation.
AccessPatrol – $6/user/month (billed annually)
10-99 users
Block USBs
Allow List
Block Files
USB Reports
USB Alerts
Access Code
BrowseControl– $6/user/month (billed annually)
10-99 users
URL Filter
Category Filter
App Blocker
Port Filter
Time Controls
Block Message
BrowseReporter – $6/user/month (billed annually)
10-99 users
Web Browsing
Software Use
Productivity
Screenshots
Idle Time
Bandwidth Use
enPowerManager – $6/user/month (billed annually)
Control Power
Logon Tracking
Power Reports
Scheduler
Delay Shutdown
Power Plans
The full CurrentWare Suite with all 4 modules is $14 per user/month, billed annually
CurrentWare has not provided information about integrations to third-party apps.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Mitsubishi Electric, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CurrentWare offers a complete line of compliance employee monitoring solutions for online filtering, insider threat detection, endpoint security, and administrative management.
Every time you choose a solution that you think will work best for your company you shouldn’t just focus on what reviewers have to say about it. Very often personal experience with the service may be different, depending on your own preferences and work processes. This is why in our reviews we also give our User Satisfaction Rating for every app to give you a quick impression of how real users of Salesforce Live Agent and CurrentWare evaluate their experience with the service. Our algorithm is built around advanced analysis of product appearances on other sites, social media and blogs, so you will receive a full and credible landscape of what other people think about each app. In this example Salesforce Live Agent has a total satisfaction rating at 92% while for CurrentWare 96% of people express they had a positive experience with it.
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