What is better Salesforce Live Agent or CallHippo? Finding the best Customer Support Software product is all about assessing numerous solutions and identifying the top software for your specific needs. Our proprietary algorythm gives you a fast look at the general rating of Salesforce Live Agent and CallHippo. For general quality and performance, Salesforce Live Agent scored 9.1, while CallHippo scored 8.0. On the other hand, for user satisfaction, Salesforce Live Agent earned 92%, while CallHippo earned 100%.
Below it's also possible to look at their characteristics, terms, plans, etc. to find out which program will be more suitable for your needs. One key element to evaluate is whether the app allows you to enable/disable restrictions on various types of users to secure any critical corporate data.
In case you you need to quickly decide on the best Live Chat Software according to our experts we advise you examine the following services: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
Other integration updates in CallHippo will be released very soon. After the updates are released, it will become possible to integrate CallHippo with Zapier, Slack, Intercom,and more CRM’s.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bright Livingstone, Dimenson Management Consulting, The Burge
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CallHippo is a software platform that meets all your business requirements associated with phone support Systems.
Please keep in mind that even though both Salesforce Live Agent and CallHippo may provide an outstanding array of features every software might be designed for a different company size. If you are studying different apps you should give some attention to a business size they are meant for. Certain functionalities may scale up efficiently for huge enterprises but if you own a small or medium company it’s frequently better to refrain paying for advanced functionalities that you may never use.
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