What is better Salesforce Live Agent or Atlassian Confluence? When scouting for the right Customer Support Software for your firm it is recommended that you evaluate the characteristics, pricing, along with other crucial details about the product and vendor. Here, you can examine the similarities and distinctions between Salesforce Live Agent (overall score at 9.1 and user satisfaction at 92%) and Atlassian Confluence (overall score at 9.1 and user satisfaction at 98%).
It's also possible to check their particulars elements, for example tools, plans, rates, terms, etc. Moreover, read the terms thoroughly for information on hidden fees, including, setup cost, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.
We know that not all businesses have enough time to examine dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Salesforce Live Agent is one of the products in the Salesforce Service Cloud module. For pricing information, you may contact the vendor to request a quote.
Salesforce Live Agent integrates with the systems in Salesforce’s AppExchange marketplace. You may also use the Live Agent API.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, The Warehouse, PLDT Enterprise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A real-time live chat support solution for your customer inquiries on your website and application. This puts your support team on standby 24/7. This connects them with clients anytime for immediate issue resolutions. And since it can open multiple chat tabs, one agent can take on multiple tickets simultaneously.
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
Both Salesforce Live Agent and Atlassian Confluence were reviewed by a panel of independent SaaS experts who conducted a thorough analysis of all important elements of every software. Their final rating was prepared by means of unique SmartScore algorithm that gives a separate partial score to every element including: main functionalities, client support, mobile device support, security, customer satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only thing important to a business so we make an effort to pay attention to all aspects of a product before calculating its final score.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
