What is better Salesforce Knowledge or Helpie? Today’s companies want the most effective Knowledge Management Software product to continue to be competitive. On this page we help you with choosing the best product, by allowing you to examine Salesforce Knowledge and Helpie down to the very details of their individual modules.
You may also examine our total scoring values, which rate the software all round quality and performance. Salesforce Knowledge got a 8.8 score, while Helpie has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 100% (Salesforce Knowledge) against N/A% (Helpie). Keep in mind to choose the software that best answers your most urgent needs, not the solution with the higher number of features.
We are aware that not all businesses have the time to test dozens of different services, so we created a list of suggestions that you may find useful. Our top selections for the Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Almost as essential as features and customer support quality are pricing plans offered by Salesforce Knowledge and Helpie. While cost should not be the sole factor it’s surely a significant thing to consider. You should try to find a flexible pricing package that can be adjusted to your team size and easily scaled up if your business grows. Make sure you don’t choose pricing plans that have additional tools that you won’t find a use for and always try to contact with the vendor directly as big companies can often benefit from more affordable prices. You should also give a chance to a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and provides you with a practical overview of what it’s like to work with Salesforce Knowledge and Helpie.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
