What is better Salesforce Knowledge or Helpie? When you need an efficient Knowledge Management Software product for your business you must invest time and evaluate several options. It doesn’t have to be difficult, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product performs. As an example, on this page you can see Salesforce Knowledge’s overall score of 8.8 and compare it against Helpie’s score of 8.0; or Salesforce Knowledge’s user satisfaction level at 100% versus Helpie’s N/A% satisfaction score.
The evaluation can help you identify the strengths and weaknesses of each application, and decide which fits you requirements better. Beyond the robust features, the application that’s simple to grasp and use is always the better product.
Our team put a lot of effort to prepare reviews of all popular Knowledge Management Software solutions available on the market, but among them these three caught our special attention: Zendesk, ServiceNow Knowledge Management, Zendesk.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
If you compare different Knowledge Management Software solutions you shouldn’t simply study their list of features and offered pricing plans. Keep in mind the software must be meeting your requirements and business so the more flexible their offer the better. Learn what systems are supported by Salesforce Knowledge and Helpie and make sure you will get mobile support for whatever devices you use in your company. You should also examine which languages and countries are supported, because this might be a key element for many businesses.
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