What is better RichRelevance or LiaCX? You can use our scoring system to give you a general idea which Customer Experience Management Software product is better for your business. For overall product quality, RichRelevance earned 8.5 points, while LiaCX received 8.6 points. At the same time, for user satisfaction, RichRelevance scored 100%, while LiaCX scored 100%.
Specifics of their features, tools, supported platforms, customer service, etc. are provided below to help you get a more correct review. Keep in mind to purchase only the functions your business requires to avoid wasting money for features that you won’t be using.
We did our best to review all popular Customer Experience Management Software products that you can find on the market, but among them these three deserved our special attention: Smartlook, Zendesk, Alchemer.
RichRelevance integrates with the following applications:
Accenture
Diginetica
Openmind
Bluefoot
Cnet
Empathy Broker
Criteo
Now Interact
Thoughspot
Nielsen
Amplience
Baazavoice
Baazarvoice
Gigya
Janrain
Oracle
Softbank
Thousandeyes
The Cocktail
Digia
Obase
Salesforce
Hybris
IBM
Magento
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bubbleroom, ShopDirect, HP
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading, cloud-based omnichannel personalization platform built to help Retailers, B2B, financial services, travel and hospitality, and branded manufacturers personalize their customer experiences.
LiaCX seamlessly integrates with hundreds of third party system, giving you a 360-degree view of your customer experience across all touchpoints and channels.
Through partnership with Dell Boomi, LiaCX integrates with other applications within days, making it easy to integrate customer data from any source including call center, financial data and more.
LiaCX provides built-in connectors to all major CRM, ERP, marketing automation, and data enrichment applications, including
Microsoft Dynamics
Salesforce
Oracle
NetSuite
SAP Analytics
Dell Boomi
Microsoft Excel
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
General Motors, FedEx, Accor Hotels
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.
Both RichRelevance and LiaCX were tested by a team of reliable B2B experts who conducted a thorough examination of all important aspects of each software. Their final score was calculated with unique SmartScore algorithm that gives a separate partial score to every component like: main functionalities, customer support, mobile support, security, customer satisfaction and market presence. We realize useful features are not the only thing important to a business so we make an effort to pay attention to all sides of a product before giving it a final rating.
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