What is better RichRelevance or Intercom? Purchasing the appropriate Customer Experience Management Software product is as straightforward as comparing the good and weaker functionalities and terms offered by RichRelevance and Intercom. Here you can also match their total scores: 8.5 for RichRelevance vs. 8.9 for Intercom. Or you can verify their general user satisfaction rating, 100% for RichRelevance vs. 96% for Intercom.
We suggest that you take some time to review their specific functions and figure out which one is the better option for your business. Likewise, don’t forget to consider your company’s or industry’s unique case, for example, a multilingual app for a global company or a mobile platform to help you work on the go.
Users who are pressed for time or would like to get a Customer Experience Management Software recommendation from our team might want to investigate these top choices for the current year: Zendesk, Smartlook, Alchemer.
RichRelevance integrates with the following applications:
Accenture
Diginetica
Openmind
Bluefoot
Cnet
Empathy Broker
Criteo
Now Interact
Thoughspot
Nielsen
Amplience
Baazavoice
Baazarvoice
Gigya
Janrain
Oracle
Softbank
Thousandeyes
The Cocktail
Digia
Obase
Salesforce
Hybris
IBM
Magento
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bubbleroom, ShopDirect, HP
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading, cloud-based omnichannel personalization platform built to help Retailers, B2B, financial services, travel and hospitality, and branded manufacturers personalize their customer experiences.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Please keep in mind that while both RichRelevance and Intercom may have an outstanding set of features every service could be created for a different company size. If you are comparing features you should pay attention to a business size they are meant for. Specific elements may scale up effectively for huge enterprises but if you have a small or mid-sized business it’s frequently better to avoid paying for customized features that you might never use.
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