What is better ReferenceEdge or Responcierge? Today’s businesses require the top Customer Experience Management Software product to stay competitive. On this page we help you with choosing the best solution, by allowing you to examine ReferenceEdge and Responcierge down to the very details of their individual functions.
You can even make use of our overall scoring values, which rate the software general quality and performance. ReferenceEdge got a 6.8 score, while Responcierge has a score of 8.0. Likewise, you can compare their general user satisfaction rating: N/A% (ReferenceEdge) against N/A% (Responcierge). Bear in mind to select the application that best addresses your top priorities, not the software with a lot of features.
In the event you need to quickly decide on the optimal Customer Experience Management Software according to our experts we advise you examine the following services: Zendesk, Smartlook, Alchemer.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
Responcierge in the process of creating an integration with Zapier which will allow it to quickly connect with almost 800 other applications quickly and easily.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Responcierge is a complete online customer engagement software that comes with robust live chat and other communication tools. It utilizes live chat with video capabilities to assist customers with their concerns, including filling out forms, etc. Customers can also opt for phone call requests or schedule appointments via event scheduler.
If you continue having second thoughts about which app will work best for your company it may be a sound idea to investigate each service’s social metrics. These metrics are usually a sign of how popular a given software is and how large is its online presence. For instance, in case of Facebook ReferenceEdge has 62 likes on their official profile while Responcierge profile is liked by 42 people.
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