NICE inContact CXone
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Live Chat
- Contact Form
- Schedule Event
- Knowledge Library
- Phone Call Request
- Email Capture
Pricing Info
Pricing Info
Responcierge offers two enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free
- Phone Contact – Request A Call
- Personal Contact Form
- Knowledge Library with Video
- Email Capture
- Link Launcher
- Proactive Custom Messages
Premium – $50/month
- All Free Features
- Live Chat w/ Video Response
- Video Client Testimonials
- Instant Appointment Scheduling
- Future Additional Features
Integrations
Integrations
Responcierge in the process of creating an integration with Zapier which will allow it to quickly connect with almost 800 other applications quickly and easily.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Responcierge is a complete online customer engagement software that comes with robust live chat and other communication tools. It utilizes live chat with video capabilities to assist customers with their concerns, including filling out forms, etc. Customers can also opt for phone call requests or schedule appointments via event scheduler.
Company Email
Contact No.
Company's Address
Winter Springs, FL
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Optimized Voice as a Service (Vaas)
- Interaction Channels
- Interaction Analytics
- Automatic Call Distribution
- Workforce Intelligence
- AI chatbots
- Real-time Reporting and Dashboards
- Extensive customer satisfaction surveys
- Intelligent Workforce Management
- Quality Management and Analytics
- Performance Management
- Call Recording
- Automatic Call Distribution
- Interactive Voice Response
- Predictive Dialer
Pricing Info
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
Integrations
NICE inContact has pre-built integrations with CRM applications like:
- Salesforce
- SAP
- Oracle Service Cloud
- Microsoft Dynamics
- Zendesk
- NetSuite
- ServiceNow
- Bullhorn
- SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Company Email
info@NICEinContact.com
Contact No.
Company's Address
NICE inContact
75 W. Towne Ridge Parkway, Tower 1
Sandy, UT 84070
USA
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When you select a software that you are sure will be an actual asset for your business you shouldn’t just focus on what professionals have to say about it. In many cases individual experience with the solution may be different, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick overview of how real users of Responcierge and NICE inContact CXone rate their contact with the service. Our system is built around advanced analysis of product appearances on other websites, social media and blogs, so you will get a complete and reliable landscape of what other customers think about every product. In this case Responcierge got a total satisfaction rating at N/A% while for NICE inContact CXone 91% of users say they had an enjoyable experience with it.
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