What is better Responcierge or NICE inContact CXone? Buying the ideal Customer Experience Management Software product is all about cross-checking various solutions and determining the top software for your specific needs. Our proprietary algorythm gives you an instant look at the general rating of Responcierge and NICE inContact CXone. For total quality and performance, Responcierge scored 8.0, while NICE inContact CXone scored 8.8. On the other hand, for user satisfaction, Responcierge earned N/A%, while NICE inContact CXone earned 91%.
Below you can also check their features, terms, plans, etc. to find out which program will be more appropriate for your situation. One key aspect to evaluate is whether the app allows you to enable/disable permissions on various types of users to secure any critical corporate data.
People who are pressed for time or would like to get a Customer Experience Management Software recommendation from our team might want to investigate these top choices for this year: Smartlook, Zendesk, Alchemer.
Responcierge in the process of creating an integration with Zapier which will allow it to quickly connect with almost 800 other applications quickly and easily.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Responcierge is a complete online customer engagement software that comes with robust live chat and other communication tools. It utilizes live chat with video capabilities to assist customers with their concerns, including filling out forms, etc. Customers can also opt for phone call requests or schedule appointments via event scheduler.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
When you select a software that you are sure will be an actual asset for your business you shouldn’t just focus on what professionals have to say about it. In many cases individual experience with the solution may be different, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick overview of how real users of Responcierge and NICE inContact CXone rate their contact with the service. Our system is built around advanced analysis of product appearances on other websites, social media and blogs, so you will get a complete and reliable landscape of what other customers think about every product. In this case Responcierge got a total satisfaction rating at N/A% while for NICE inContact CXone 91% of users say they had an enjoyable experience with it.
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