Compare Re:Desk vs. Teamwork Desk

There is a wide range of Help Desk Software products available for businesses right now. The ideal way to find out which service fits your needs best is to check them side by side. As an example, here you can examine Re:Desk and Teamwork Desk for their overall score (8.0 vs. 8.0, respectively) or their user satisfaction rating (N/A% vs. 100%, respectively). You can even examine their capabilities and pricing terms and other valuable information below. When matching products make sure to check their corresponding functions and mark their differences to have a clearer picture of both deals. Likewise, keep in mind to assess secondary factors like security, backup, ease-of-use, and customer support. Currently, the most popular solutions in our Service Desk Software category are: Freshservice, Zendesk, Samanage.
Comparison

Re:Desk

VS

Teamwork Desk

VS

Re:Desk screenshot Teamwork Desk screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Price

Price

$29.99

$0.10

Price Scheme

Price Scheme

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.
Quick Links
Popular Customers

Popular Customers

YOUNITY, TSG Ltd,
Contact Email

Contact Email

support@teamwork.com
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company's Address

Company's Address

North Point House North Point Business Park
New Mallow Rd
Cork, Ireland
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Teamwork Desk FEATURES

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes
Available Languages

Available Languages

English, Russia English
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
Customer Types

Customer Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Support

Available Support

Ticket
Phone
Ticket Training
Contact Phone

Contact Phone

+353-21-4307675
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Teamwork Desk pricing
Product Comparisons

Product Comparisons

Compare with Zoho Support
Compare with BMC Remedy 9
Compare with Salesforce Service Cloud
Compare with Dimelo Digital
Compare with Desk.com
Compare with Hiver
Compare with CustomerICare
Compare with HP Service Anywhere
Compare with Vision Helpdesk
Compare with Kayako
Compare with AnswerDash
Compare with Uservoice
Compare with WSDesk
Compare with Zoho Assist
Compare with Goverlan Reach
Compare with Intercom Live Chat
Compare with HP Service Anywhere
Compare with Zendesk
Compare with XenCall
Compare with ClickDesk
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

In the event you continue having second thoughts about which solution will perform best in your case it might be a sound idea to take a look at each service’s social metrics. These metrics are usually an indicator of how popular each app is and how extensive is its online presence. For example, in case of Facebook Re:Desk has 5 likes on their official page while Teamwork Desk profile is liked by 20183 people.