Compare Re:Desk vs. Teamwork Desk

When looking for the right Help Desk Software for your firm it is recommended that you examine the functions, prices, and other essential details about the product and vendor. Here, you can examine the similarities and distinctions between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and Teamwork Desk (overall score at 8.0 and user satisfaction at 100%). You can also examine their particulars elements, for example services, plans, pricing, conditions, etc. What is more, read the terms closely for information on extra charges, including, setup fees, separate helpdesk support, upgrade fees, storage fees, and other similar charges. We did our best to review all popular Service Desk Software products that you can find out there, but among them these three caught our special attention: JIRA Service Desk, Freshservice, Samanage.
Product

Re:Desk

VS

Teamwork Desk

VS

Re:Desk screenshot Teamwork Desk screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Price

Price

$29.99

$0.10

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.
Useful Links
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Teamwork Desk FEATURES

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes
Prominent Customers

Prominent Customers

YOUNITY, TSG Ltd,
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, Canada, International
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Contact Phone

Contact Phone

+353-21-4307675
Vendor Email

Vendor Email

support@teamwork.com
Contact Address

Contact Address

North Point House North Point Business Park
New Mallow Rd
Cork, Ireland
Customer Support

Customer Support

Ticket
Phone
Ticket Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Startup – $0.10 per ticket

  • 5 agents
  • 3 inboxes
  • 1 free Help Docs site ($20 thereafter)
  • Smart inboxes
  • Access, embeddable contact form

Basic – $5/agent/month (annual billing) or $7/agent/month (monthly billing)

  • All Startup features
  • Pay per agent – fixed cost
  • Unlimited agents
  • Unlimited inboxes

Pro – $20/agent/month (annual billing) or $30/agent/month (monthly billing)

  • All Basic features
  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Add unlimited part-time agents
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Teamwork Desk pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you are still having second thoughts about which solution will be best for your business it may be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular each solution is and how extensive is its online presence. For instance, in case of Facebook Re:Desk has 5 likes on their official page while Teamwork Desk profile is liked by 20183 people.