Compare bpm'online service vs. Re:Desk

Finding the appropriate Help Desk Software product is as straightforward as contrasting the good and poor characteristics and terms offered by Re:Desk and bpm'online service. Here you can also match their overall scores: 8.0 for Re:Desk vs. 8.6 for bpm'online service. Or you can look at their general user satisfaction rating, N/A% for Re:Desk vs. 100% for bpm'online service. We suggest that you spend some time to study their specific functions and determine which one is the better choice for your company. Moreover. remember to consider your company’s or industry’s unique case, for example, a multilingual app for a global staff or a mobile app to help you work on the go. Right now, the leading products in our Service Desk Software category are: JIRA Service Desk, Freshservice, Samanage.
Product

bpm'online service

VS

Re:Desk

VS

bpm'online service screenshot Re:Desk screenshot
Pricing Details

Our Score

Our Score

8.6 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

N/A% ?

Price

Price

$35

$29.99

Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Bpm'online service helps you achieve customer care excellence with out-of-the-box processes and automated service operation based on the industry's best practices.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Useful Links
Phone No.

Phone No.

+1-617-765-7997
Customer Support

Customer Support

Phone Live Support
Training
Ticket
Available Integrations

Available Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Prominent Clients

Prominent Clients

L'Oreal, Schneider, Heinz
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

USA, UK, Canada, International USA, UK, Canada, International, Russia
Company Email

Company Email

info@bpmonline.com
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Available Features

Available Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Pricing Details

Pricing Details

Learn more about bpm'online service pricing Learn more about Re:Desk pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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The software examined on this page are only a sliver of our complete Help Desk Software category and you should keep in mind that there might be more reliable options out there. If you want to guarantee you make the wisest choice for your company we definitely suggest that you test more solutions first. You may also want to check out our top 10 Help Desk Software list to learn which solutions are in the current year the highest-ranking ones and leaders in the market.