Compare bpm'online service vs. Re:Desk

Various businesses demand different types of Help Desk Software. To find out which service meets your needs, think of reviewing various solutions feature by feature an taking into consideration their conditions and prices. Likewise, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system. The results are: Re:Desk (8.0) vs. bpm'online service (8.6) for overall quality and efficiency; Re:Desk (N/A%) vs. bpm'online service (100%) for user satisfaction rating. Analyze their high and low points and decide which software is a better choice for your company. An effective, simple tactic is to note down the advantages and disadvantages of both services next to each other and check which solution comes on top. Users who are pressed for time or would like to get a Service Desk Software advice from our team might want to investigate these top choices for the current year: Freshservice, Zendesk, Samanage.
Software

bpm'online service

VS

Re:Desk

VS

bpm'online service screenshot Re:Desk screenshot
Pricing Page

Total Score

Our Score

8.6 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

N/A% ?

Pricing

Pricing

$35

$29.99

Pricing Type

Pricing Type

Monthly payment Monthly payment
Full Review

Full Review

Product Info

Product Info

Bpm'online service is a software tool that helps you achieve customer care excellence with out-of-the-box processes and automated operation based on industry best practices.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Quick Links
Features

Features

bpm'online service FEATURES

Customer Center:
  • 360° customer view
  • Omnichannel communications
  • Contact center
  • Case management
  • Knowledge management
  • Service catalogue
  • Business process management
  • Synchronization and integration
  • System designer
Service Enterprise:
  • Unified customer database
  • Omnichannel communications
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalogue
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
Available Support

Available Support

Phone Live Support
Training
Ticket
Contact No.

Contact No.

+1-617-765-7997
Pricing Plans

Pricing Plans

bpm’online service offers two enterprise pricing editions, depending on whether you’re running a small business and looking to establish a simple customer center; or leading a large enterprise in need of a proficient service desk. Here are the details for each:

Customer Center – $35/user/month

  • Unified customer database
  • Omnichannel communications
  • Service catalogue
  • Business process management
  • Contact center
  • Case management
  • Knowledge management
  • Synchronization and integrations
  • System designer

Service Enterprise – $50/user/month

  • All features from the Customer Center edition
  • Service level management
  • Configuration management
  • Request management
  • Problem management
  • Change management
  • Release management

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Prominent Customers

Prominent Customers

L'Oreal, Schneider, Heinz
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Vendor's Address

Vendor's Address

280 Summer St.
Boston, Massachusetts
USA
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Languages Supported

Languages Supported

English English, Russia
Contact Email

Contact Email

info@bpmonline.com
Integrations

Integrations

bpm’online service integrates with the following business systems and applications:

  • MS Excel
  • MS Exchange
  • MS Outlook
  • Google
  • PBX and cloud telephony services
  • Mail integration via IMAP/SMTP

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Pricing Page

Pricing Page

Learn more about bpm'online service pricing Learn more about Re:Desk pricing
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which app will work best in your case it might be a sound idea to check out each service’s social metrics. Such metrics are quite often an indicator of how popular each service is and how large is its online presence. For instance Re:Desk Twitter profile has currently 18 followers. At the same time bpm'online service Twitter is followed by 2847 users.