What is better Pulseway or ScreenConnect? We are here to improve the whole process of reviewing Customer Support Software products for you. For example, on this page you can look at the overall performance of Pulseway (8.2) and contrast it with the overall performance of ScreenConnect (9.0). You can also match their overall user satisfaction rating: Pulseway (100%) vs. ScreenConnect (96%).
Furthermore, you can read their features thoroughly to determine which product can better deal with your company’s requirements. In general, any business app should allow you to comfortably check the big picture, at the same time allowing you immediate access to the details.
People who don't have much time or want a Customer Support Software advice from our team may want to try out these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, information and statistics that we provided in this table were collated from official vendor pages, promotional materials available online, real-life experience from real users as well as our personal everyday use of each solution by an expert. We do our best to extensively test every software, therefore we not only test it internally, but we also correlate our observations with opinions of other members from the SaaS community.
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