What is better ProProfs Knowledge Base or GoTo Resolve? Purchasing the proper Customer Support Software product is as simple as contrasting the strong and weaker features and terms offered by ProProfs Knowledge Base and GoTo Resolve. Here it's also possible to match their general scores: 8.5 for ProProfs Knowledge Base vs. 8.2 for GoTo Resolve. Or you can verify their general user satisfaction rating, 100% for ProProfs Knowledge Base vs. 96% for GoTo Resolve.
We suggest that you put some effort and analyze their specific functions and figure out which one is the better choice for your organization. Moreover. keep in mind to factor in your company’s or industry’s unique case, such as, a multilingual app for a global company or a mobile version to help you work on the go.
Currently, the most popular products in our Customer Support Software category are: Zendesk, Freshdesk Omni, Freshdesk.
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
Unlimited Authors, Sites & Users
Integrations
Single Sign-On
Email and Phone Support
20 Pages – Free
40 Pages – $9/month (monthly) or $18/month (annually)
100 Pages – $40/month (monthly) or $36/month (annually)
200 Pages – $80/month (monthly) or $73/month (annually)
500 Pages – $150/month (monthly) or $137/month (annually)
1,000 Pages – $300/month (monthly) or $274/month (annually)
2,000 Pages – $500/month (monthly) or $458/month (annually)
5,000 Pages – $700/month (monthly) or $641/month (annually)
10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
All Business Plan Features
White Label
Merge Tags
Workflow Approvals
Tooltips, Lightboxes & Pop-ups
Enterprise Security
Vault
Premium Support
20 Pages – $10/month (monthly) or $9/month (annually)
40 Pages – $20/month (monthly) or $18/month (annually)
100 Pages – $50/month (monthly) or $45/month (annually)
200 Pages – $100/month (monthly) or $91/month (annually)
500 Pages – $170/month (monthly) or $155/month (annually)
1,000 Pages – $350/month (monthly) or $320/month (annually)
2,000 Pages – $600/month (monthly) or $549/month (annually)
5,000 Pages – $900/month (monthly) or $824/month (annually)
10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
ProProfs Knowledge Base supports integration with the following business systems and applications:
Zendesk
Desk.com
Freshdesk
Google Analytics
Google Fonts
Google Translate
LiveChat
Olark
SnapEngage
Wufoo
Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
You shouldn’t count on simply a broad set of useful tools and flexible pricing plans from a reliable Customer Support Software. Almost as essential as core features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about ProProfs Knowledge Base or GoTo Resolve, or you struggle with some problems, or maybe you’ll want to request a specific change or feature useful to your business you can rely on a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. It’s also a significant advantage if you are able to profit from individual training or at the very least an FAQ you can use.
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