Zendesk

NOAWARDS
YET
Pricing:
Starting from $9
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Create online FAQs & more
- Upload articles, videos & more
- Brand with your logo and colors
- Publish site as a PDF
- Nothing to install or maintain
- View on all devices & browsers
- Authenticate users with SSO
- Highly searchable FAQ
- Restrict access & user roles
- Create private knowledgebases
- Integrate with Google Analytics
- Gather feedback from users
Pricing Info
Pricing Info
ProProfs Knowledge Base offers two packages – Business and Enterprise. Prices vary mainly based on the number of pages users get when they create their own knowledge base. Customers can also opt for monthly or annual billing.
Business
- Unlimited Authors, Sites & Users
- Integrations
- Single Sign-On
- Email and Phone Support
- 20 Pages – Free
- 40 Pages – $9/month (monthly) or $18/month (annually)
- 100 Pages – $40/month (monthly) or $36/month (annually)
- 200 Pages – $80/month (monthly) or $73/month (annually)
- 500 Pages – $150/month (monthly) or $137/month (annually)
- 1,000 Pages – $300/month (monthly) or $274/month (annually)
- 2,000 Pages – $500/month (monthly) or $458/month (annually)
- 5,000 Pages – $700/month (monthly) or $641/month (annually)
- 10,000 Pages – $1,000/month (monthly) or $916/month (annually)
Enterprise
- All Business Plan Features
- White Label
- Merge Tags
- Workflow Approvals
- Tooltips, Lightboxes & Pop-ups
- Enterprise Security
- Vault
- Premium Support
- 20 Pages – $10/month (monthly) or $9/month (annually)
- 40 Pages – $20/month (monthly) or $18/month (annually)
- 100 Pages – $50/month (monthly) or $45/month (annually)
- 200 Pages – $100/month (monthly) or $91/month (annually)
- 500 Pages – $170/month (monthly) or $155/month (annually)
- 1,000 Pages – $350/month (monthly) or $320/month (annually)
- 2,000 Pages – $600/month (monthly) or $549/month (annually)
- 5,000 Pages – $900/month (monthly) or $824/month (annually)
- 10,000 Pages – $1,300/month (monthly) or $1,191/month (annually)
Integrations
Integrations
ProProfs Knowledge Base supports integration with the following business systems and applications:
- Zendesk
- Desk.com
- Freshdesk
- Google Analytics
- Google Fonts
- Google Translate
- LiveChat
- Olark
- SnapEngage
- Wufoo
- Tidio Chat
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco, Harvard University, Yale University
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ProProfs Knowledge Base is a robust, comprehensive online knowledge management solution that helps you manage and distribute employee and company knowledge. Designed to help HR professionals and managers, it allows you to build up a collective organization-wide knowledge base. The system is compatible with different file types and devices.
Company Email
support@proprofs.com
Contact No.
Company's Address
6800 Altamor Drive,
Los Angeles, CA 90045, USA
ProProfs Knowledge Base Comparisons
Popular ProProfs Knowledge Base Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Flexible ticket management with automated workflow
- Multi-channel support: email, web, phone, chat, social media
- Mobile support with native iPhone, iPad, and Android apps
- Robust reporting and advanced analytics
- Customer facing web interface that you can easily brand
- Knowledge base portal and community forums included
- Over 100 out-of-the-box integrations with 3rd party apps
- Open API enabling seamless integration into your business
- Multi-brand support with linked accounts
- Unlimited, free “light agents” (Enterprise plan only)
- Group rules and macros
- Screencasting
- Public and private forums
- Full CSS rebranding
- Multi locale (timezone and languages)
- Export ticket views to CSV
- SSO with Twitter, Facebook, Google and SAML
- REST API
- Pre-built: Salesforce, SugarCRM
Pricing Info
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $55/agent/month (billed annually)
-
Industry-leading ticketing system
-
Messaging across web, mobile and social
-
Email, voice, SMS, and live chat support
-
Help center – SINGLE
-
Easy-to-set up automations & workflows
-
AI-powered automated answers – UP TO 50
-
Unified agent workspace
-
Routing based on agent status and capacity
-
Reporting and analytics – PREBUILT
-
Data and file storage – STANDARD
-
1,000+ apps and integrations – PREBUILT
-
Robust APIs – STANDARD RATE LIMIT
-
Online support from the Zendesk team
-
Onboarding and adoption guidance
Suite Growth –$89/agent/month (billed annually)
-
All Suite Team features, plus:
-
Multilingual content
-
CSAT surveys
-
Custom reports & dashboard
Suite Professional – $115/agent/month (billed annually)
-
All Suite Growth features, plus:
-
Live agent activity dashboard – VIEWABLE
-
Integrated community forums
-
Private conversation threads
-
Customizable and shareable dashboards
-
Advanced voice capabilities
-
Data Location Options
-
HIPAA compliance
-
Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $169/agent/month (billed annually)
-
All the core elements needed for excellent customer support, plus
-
Custom team roles and permissions
-
Advanced knowledge management
-
Customizable agent workspaces
-
Customizable branding for web conversations
-
Light access licenses – UP TO 1000
-
Live data and external dashboard sharing
-
Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
-
Sandbox environment for change management
-
Robust APIs – ENTERPRISE RATE LIMIT
-
AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans
-
Talk to Sales for further details
Integrations
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
- 123Contact Form
- 3CLogic
- Agile CRM
- AppGuru
- Azuqua
- Capsule CRM
- Cisco CTI
- ClickDesk Live Chat
- Cloud Magic
- Drupal
- FreshBooks
- Google Apps
- Hootsuite
- Infusionsoft
- Joomla!
- LiveChat
- MailChimp
- Microsoft Dynamics
- Olark Live Chat
- Podio
- Shopify
- SAP Business One
- WordPress
- Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Company Email
support@zendesk.com
Contact No.
Company's Address
989 Market Street Suite 300
San Francisco, CA 94103
USA
Zendesk Comparisons
Popular Zendesk Alternatives
In case you are still having second thoughts about which solution will be best for your company it might be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular every product is and how big is its online presence.For example, if you check ProProfs Knowledge Base LinkedIn account you’ll see that they are followed by 37 users. In case of Zendesk the number of followers on their LinkedIn page is 59490.
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