What is better ProProfs Help Desk or Issuetrak? A good way to find the correct Help Desk Software product for your firm is to cross-check the solutions against each other. Here you can compare ProProfs Help Desk and Issuetrak and see their capabilities compared in detail to help you pick which one is the better product.
Furthermore, you can examine their overall ratings, for instance: overall score (ProProfs Help Desk: 8.5 vs. Issuetrak: 8.5) and user satisfaction (ProProfs Help Desk: 100% vs. Issuetrak: 100%). Browse through their varying features and similarities and see which one outperforms the other. Similarly imagine your company tomorrow; will your company outgrow the app in the next couple of years?
In case you you would like to quickly find the top Customer Support Software according to our experts we advise you try out these solutions: Zendesk, Freshdesk, Freshdesk Omni.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
Both ProProfs Help Desk and Issuetrak were tested by a panel of reliable SaaS experts who carried out a detailed analysis of all core aspects of each product. Their final rating was prepared by means of unique SmartScore system which calculates an individual partial score to each element such as: main features, customer support, mobile support, security, client satisfaction and market presence. We realize useful features are not the only factor crucial to a business so we make sure we pay attention to all sides of a product before calculating its final rating.
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