What is better ProProfs Chat or LiveAgent? Buying the most effective Customer Support Software for your company is essential to increasing your company’s efficiency. In our platform, it is simple to evaluate a wide range of solutions to see which one is the proper software for your requirements. Here you can match ProProfs Chat vs. LiveAgent and check out their overall scores (8.5 vs. 9.4, respectively) and user satisfaction rating (100% vs. 99%, respectively).
It's also possible to study the details of rates, terms and conditions, plans, capabilities, tools, and more, and decide which software offers more benefits for your business. In practice, go for the business software which helps you to change the features and pricing to complement your company growth or lack of it.
People who are pressed for time or would like to get a Live Chat Software recommendation from our experts might want to investigate these top choices for the current year: Pipedrive, Zendesk, Vision Helpdesk.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
You don’t want simply a wide set of functionalities and scalable pricing packages from a well-known Customer Support Software. Almost as significant as core features is a trustworthy customer support. You want to guarantee that when you have any questions about ProProfs Chat or LiveAgent, or you struggle with some problems, or maybe you’ll want to request a certain update or functionality useful to your business you can rely on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to enjoy personal training or at the very least an FAQ you can use.
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