What is better Pointel Dynamic Contact Center Manager or ScreenConnect? Getting the best Customer Support Software product is all about comparing various solutions and figuring out the top software for your specific needs. Our unique system provides you with a quick look at the general rating of Pointel Dynamic Contact Center Manager and ScreenConnect. For general quality and performance, Pointel Dynamic Contact Center Manager scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Pointel Dynamic Contact Center Manager earned N/A%, while ScreenConnect earned 96%.
Below you can also verify their features, terms, plans, etc. to see which software will be more appropriate for your needs. One critical aspect to evaluate is if the application lets you to toggle on/off restrictions on different types of users to secure any confidential company data.
If you want to quickly decide on the best Call Center Software according to our experts we suggest you take a look at these solutions: Freshdesk Contact Center, JustCall, Zendesk.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you select a service that you think will be an actual asset for your business you shouldn’t just pay attention to what experts have to say about it. In many cases personal experience with the app may change, depending on your own goals and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each solution to give you a reliable overview of how real users of Pointel Dynamic Contact Center Manager and ScreenConnect estimate their experience with the app. Our system is based on complex analysis of product mentions on other websites, social media as well as blogs, so you are going to get a complete and credible landscape of what other customers think about every software. In this example Pointel Dynamic Contact Center Manager has a total satisfaction rating at N/A% while for ScreenConnect 96% of people say they had an enjoyable experience with it.
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