What is better Pointel Dynamic Contact Center Manager or ScreenConnect? Various companies want different types of Customer Support Software. To learn which service suits you, think of assessing various options feature by feature along with their conditions and prices. Likewise, you may get a quick idea of their overall performance and customer feedback by having a look at our smart scoring system.
The results are: Pointel Dynamic Contact Center Manager (8.0) vs. ScreenConnect (9.0) for general quality and efficiency; Pointel Dynamic Contact Center Manager (N/A%) vs. ScreenConnect (96%) for user satisfaction rating. Analyze their high and low points and find out which software is a better choice for your company. A simple, practical tactic is to write the strengths and weaknesses of both solutions next to each other and find out which solution is better.
If you want to quickly decide on the best Call Center Software according to our experts we suggest you take a look at these solutions: Zendesk, JustCall, Freshdesk Contact Center.
Dynamic Contact Center Manager SMB and enterprise pricing details are available only upon request. You can contact the vendor for a tailored pricing information.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you continue having second thoughts about which solution will perform best for your business it may be a sensible idea to examine each service’s social metrics. Such metrics are usually a way to see how popular each product is and how large is its online presence. For instance Pointel Dynamic Contact Center Manager Twitter account has currently 275 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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