What is better Podium or CustomerSuccessBox? We are here to improve the process of contrasting Customer Experience Management Software products for you. For example, on this page you can verify the overall performance of Podium (9.1) and compare it with the overall performance of CustomerSuccessBox (8.6). It's also possible to match their overall user satisfaction rating: Podium (95%) vs. CustomerSuccessBox (95%).
Similarly, study their functions thoroughly to see which product can better address your company’s needs. In general, any business solution must let you to quickly check the big picture, all the while giving you immediate access to the details.
Our team put a lot of effort to review all popular Reputation Management Software products available on the market, but among them these three deserved our special attention: Qualtrics CX, Hootsuite, Yotpo.
Podium’s pricing information is available upon request. Please fill out the short contact form and Podium will contact you, or set up a free 14 day trial through the links above.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Both Podium and CustomerSuccessBox were evaluated by a team of independent B2B experts who carried out a thorough examination of all core elements of each product. Their ultimate rating was calculated using our unique SmartScore system that provides an individual partial score to every element such as: main features, client support, mobile support, security, client satisfaction and media presence. Here at FinancesOnline we are aware that useful features are not the only thing essential to a business so we make sure we pay attention to all facets of a software before calculating its final rating.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
