What is better Podium or LiveChat? Finding the proper Customer Support Software product is as straightforward as evaluating the solid and low features and terms offered by Podium and LiveChat. Here you can also match their total scores: 9.1 for Podium vs. 9.0 for LiveChat. Or you can check their general user satisfaction rating, 95% for Podium vs. 96% for LiveChat.
We suggest that you take some time to examine their differences and figure out which one is the better choice for your organization. Moreover. keep in mind to take into account your company’s or industry’s special circumstances, such as, a multilingual software for a global staff or a mobile platform to help you work on the go.
People who want to save some time or would like to get a Reputation Management Software recommendation from our team might want to examine these top choices for the current year: Hootsuite, Yotpo, Qualtrics CX.
Podium’s pricing information is available upon request. Please fill out the short contact form and Podium will contact you, or set up a free 14 day trial through the links above.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
When you select a service that you think will work best for your team you shouldn’t just focus on what reviewers have to say about it. In many cases personal experience with the solution may change, depending on specific preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how real users of Podium and LiveChat estimate their contact with the product. Our algorithm is based on complex analysis of product mentions on other sites, social media and blogs, so you will get a complete and credible picture of what other customers think about each service. In this case Podium has a total satisfaction rating at 95% while for LiveChat 96% of people say they had an enjoyable experience with it.
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