What is better Podium or ScreenConnect? To make sure you acquire the most efficient and productive Customer Support Software for your company, you should compare products available on the market. For example, here you can match Podium’s overall score of 9.1 against ScreenConnect’s score of 9.0. You can even review their general user satisfaction: Podium (95%) vs. ScreenConnect (96%).
What’s more, you can assess their pros and cons feature by feature, including their contract conditions and costs. By comparing products you are more likely to pick the right software for your budget. It goes without saying you should know your specific needs to realize which solution meets those needs.
People who want to save some time or could use a Reputation Management Software recommendation from our experts may want to try out these top choices for the current year: Hootsuite, Yotpo, Qualtrics CX.
Podium’s pricing information is available upon request. Please fill out the short contact form and Podium will contact you, or set up a free 14 day trial through the links above.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
When you test various Customer Support Software products you shouldn’t just explore their list of features and offered pricing packages. Keep in mind the service must be matching your requirements and company so the more flexible their offer the better. Find our which systems are supported by Podium and ScreenConnect and make sure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, as this may be a deal breaker for many businesses.
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