What is better Podium or ScreenConnect? We are here to improve the cumbersome process of assessing Customer Support Software products for you. In particular, on this page you can examine the overall performance of Podium (9.1) and compare it with the overall performance of ScreenConnect (9.0). You may also match their overall user satisfaction rating: Podium (95%) vs. ScreenConnect (96%).
Furthermore, you can read their features thoroughly to see which product can better tackle your company’s requirements. Generally, any B2B software should allow you to immediately check the big picture, all the while giving you quick access to the details.
We are aware that not all companies have the time to scrutinize dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Reputation Management Software category are: Hootsuite, Yotpo, Qualtrics CX.
Podium’s pricing information is available upon request. Please fill out the short contact form and Podium will contact you, or set up a free 14 day trial through the links above.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Podium and ScreenConnect were reviewed by a panel of independent B2B experts who prepared a full examination of all key aspects of every software. Their total rating was prepared with unique SmartScore system that provides an individual partial score to each component like: main features, customer support, mobile device support, security, user satisfaction and market presence. We know useful features are not the only aspect important to a company so we make sure we pay attention to all sides of a app before coming up with its final rating.
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