What is better CustomerSuccessBox or Chartrics? It’s a good idea to use our scoring system to give you a general idea which Business Intelligence Software product is better for your business. For overall product quality, CustomerSuccessBox attained 8.6 points, while Chartrics received 8.0 points. Meanwhile, for user satisfaction, CustomerSuccessBox scored 95%, while Chartrics scored 95%.
Information regarding their characteristics, tools, supported platforms, customer support, plus more are provided below to give you a more accurate comparison. Remember to get only the functions that you need so you don’t waste money for tools that are unnecessary.
Those of you who don't have much time or could use a Customer Experience Management Software advice from our experts might want to examine these top choices for this year: Smartlook, Alchemer, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Chartrics integrates with the following business systems and applications:
Microsoft Excel
Microsoft PowerPoint
UTab
WinCross
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Added Value Group, Andrew Kassel, One Step Hire
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Chartrics is a PowerPoint automation tool that streamlines the market research reporting process by allowing users to transform raw Excel and SPSS data into professional, automatically updated slide decks without manual data entry.
Please pay attention to the fact that even though both CustomerSuccessBox and Chartrics may offer a reliable set of features every service might be created for a different business size. If you are analyzing various solutions you may want to give some attention to a business type they are catering to. Certain elements might scale up with no problem for huge enterprises but if you have a small or mid-sized business it’s frequently more sensible to refrain paying for complex functionalities that you might never use.
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