What is better PhoneBurner or Unymira Knowledge Center? Selecting the right Customer Support Software for your business is difficult with a lot of functions, options, and terms to take note of. But, using our review platform will make it possible for you to cut down the selection process by displaying all crucial apps in a single location.
As an illustration, you can compare PhoneBurner and Unymira Knowledge Center for their tools and overall scores, namely, 8.8 and 8.0, respectively. Likewise, you can see which software has superior general user satisfaction rating: 100% (PhoneBurner) and N/A% (Unymira Knowledge Center) to learn which solution is the better option for your company. Don’t simply pick the solution with the lowest price, but the solution that gives the best value.
We realize that not all people have the time to test a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
In addition to native integrations with Salesforce, HubSpot and Zapier, their partner Pie-Sync facilitates integrations with 100+ top CRMs and apps like Microsoft Dynamics, Pipedrive, Infusionsoft, Mailchimp, Zoho, Sugar CRM and others.
A web-based power dialer that speeds up and streamlines the outbound calling process. PhoneBurner has a contact manager feature built into the system, which automatically organizes imported leads in preparation for the calling process. Using the contact manager feature, sales can create a priority list by category, custom tags, etc.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
Almost as essential as useful features and user support quality are pricing options given by PhoneBurner and Unymira Knowledge Center. While cost should not be the only aspect it’s without a doubt a significant thing to consider. You should expect a flexible pricing plan that can be matched with your business size and painlessly scaled up if your company develops. Make sure you don’t select packages that have additional features that you won’t find useful and always try to contact with the vendor directly because enterprises can usually count on more affordable prices. You should also try out a free trial or demo of each solution to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and offers a solid overview of what it feels like to work with PhoneBurner and Unymira Knowledge Center.
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