What is better osTicket or ScreenConnect? Assessing products to get the best Help Desk Software doesn't have to be complicated. On our review platform, it is possible to match osTicket and ScreenConnect and quickly evaluate their unique elements. We allow you to check their capabilities, supported devices, customer support, pricing rates, terms, and more.
You can even assess their overall score (7.1 for osTicket vs. 9.0 for ScreenConnect) and overall customer satisfaction level (N/A% for osTicket vs. 96% for ScreenConnect). Take your time and review your best choices and discover which one is ideal for your company. Similarly, you have to check the software company’s credibility; can they be relied upon and will they still be on the market in a few years time?
We are aware that not all companies have enough time to test a wide range of different products, so we prepared a list of suggestions that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Help Desk Software will be perfect enough to cater to all the needs of a company. While key functionalities of osTicket and ScreenConnect should matter you should also carefully examine the integrations supported by every product. Quote frequently your team will already be working with other types of SaaS software in your company and it’s much wiser to go with apps that integrate well with each other. If you do that you can guarantee a reliable transfer of data between your teams and services, which can considerably reduce time wasted on migrating between one software and the other.
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