What is better osTicket or ScreenConnect? Purchasing the proper Help Desk Software product is as straightforward as evaluating the good and weak features and terms offered by osTicket and ScreenConnect. Here it's also possible to match their total scores: 7.1 for osTicket vs. 9.0 for ScreenConnect. Or you can verify their general user satisfaction rating, N/A% for osTicket vs. 96% for ScreenConnect.
We suggest that you take some time to study their specific functions and decide which one is the better choice for your company. Likewise, bear in mind to consider your company’s or industry’s unique case, such as, a multilingual app for a global company or a mobile platform to help you work in the field.
In case you you have to quickly locate the top Help Desk Software according to our review team we advise you take a look at these products: Freshdesk, Salesforce Service Cloud, Zendesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both osTicket and ScreenConnect were reviewed by a panel of reliable SaaS experts who carried out a thorough analysis of all crucial elements of every software. Their total rating was calculated by means of unique SmartScore model that provides an individual partial score to every component such as: main features, client support, mobile support, security, user satisfaction and media presence. Here at FinancesOnline we realize useful features are not the only thing important to a company so we make sure we pay attention to all sides of a solution before coming up with its final score.
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