What is better osTicket or ScreenConnect? When choosing the right Help Desk Software for your company it is suggested that you examine the features, pricing, as well as other essential data about the product and vendor. Here, you can check the parallels and discrepancies between osTicket (overall score at 7.1 and user satisfaction at N/A%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
You may also check out their specific modules, for example features, plans, rates, terms and conditions, etc. Moreover, read the terms closely for information on hidden costs, including, setup fees, separate support plan, upgrade fees, storage fees, and others.
Users who don't have much time or would like to get a Help Desk Software advice from our team may want to take a look at these top choices for this year: Zendesk, Salesforce Service Cloud, Freshdesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
All the data, facts and experiences that we shared in this analysis were taken from official company sites, marketing content available online, real-life experience from real clients as well as our personal hands-on use of each solution by an expert. We put a lot of effort to extensively study each solution, so we not only examine it on our own, but we also compare our observations with experiences of other members from the SaaS community.
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