What is better osTicket or LiveAgent? The best Help Desk Software is a program that can handle your company’s unique requirements. It’s easy to determine which choice works best for your business if you examine a wider range of products before you decide which one is the best.
For instance, osTicket and LiveAgent are scored at 7.1 and 9.4, respectively, for overall quality and performance. Similarly, osTicket and LiveAgent have a user satisfaction rating of N/A% and 99%, respectively, which indicates the general satisfaction they get from customers. Moreover, get in touch with an existing customer of the software and solicit their opinion about the application in question.
We realize that not all people have enough time to examine a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
In the event you are still having doubts about which service will be best in your case it might be a good idea to check out each service’s social metrics. Such metrics are usually a way to see how popular every product is and how extensive is its online presence. For instance, in case of Facebook osTicket has 0 likes on their official page while LiveAgent profile is liked by 5047 users.
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