What is better osTicket or Vivantio? When comparing osTicket and Vivantio, you can actually see which Help Desk Software product is the more suitable alternative. This guarantees that your enterprise can select the most productive and efficient software. You can examine the details, like available tools, costs, plans offered by each vendor, offer terms, and many more
We also let you check their overall scores to know which one seems to be more suitable. osTicket has 7.1 points for overall quality and N/A% rating for user satisfaction; while Vivantio has 8.4 points for overall quality and 93% for user satisfaction. Likewise, you can also check which software business is more credible by sending an email request to both and find out which one replies sooner.
We are aware that not all companies have enough time to scrutinize dozens of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should keep in mind that while both osTicket and Vivantio may offer a reliable array of features every software could be aimed at a different company size. If you are comparing features you should give some attention to a business size they are aimed at. Some features might scale up effectively for big enterprises but if you have a small or mid-sized business it’s often more sensible to refrain paying for customized functionalities that you might never use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
