What is better osTicket or Salesforce Service Cloud? The ideal Help Desk Software is a program that can address your company’s unique requirements. It’s easy to identify which choice works best for your enterprise if you compare different products before you decide which one is the best.
For instance, osTicket and Salesforce Service Cloud are scored at 7.1 and 9.6, respectively, for total quality and performance. Similarly, osTicket and Salesforce Service Cloud have a user satisfaction rating of N/A% and 97%, respectively, which indicates the general response they get from customers. Moreover, get in touch with an existing user of the software and solicit their feedback about the solution in question.
If you need to quickly find the top Help Desk Software according to our experts we suggest you take a look at the following products: Zendesk, Salesforce Service Cloud, Freshdesk.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
In case you are still having second thoughts about which app will work best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are usually a sign of how popular each solution is and how big is its online presence. For example osTicket Twitter account has currently 2598 followers. At the same time Salesforce Service Cloud Twitter is followed by 507519 users.
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