What is better OptiTune or Jira Service Desk? When selecting the right IT Asset Management Software for your business it is suggested that you compare the functions, prices, and other crucial information concerning the product and vendor. Here, you are able to see the parallels and discrepancies between OptiTune (overall score at 7.7 and user satisfaction at 100%) and Jira Service Desk (overall score at 9.0 and user satisfaction at 96%).
You may also look at their unique details, such as services, plans, rates, conditions, etc. Moreover, read the terms thoroughly for information on hidden costs, such as, setup cost, independent customer service, upgrade fees, cloud storage fees, and other similar charges.
Those of you who are pressed for time or would like to get a IT Asset Management Software suggestion from our experts might want to take a look at these top choices for the current year: Salesforce Service Cloud, monday.com, ServiceNow Asset Management.
OptiTune offers a single enterprise pricing plan which you can avail by purchasing its enterprise client edition license through an annual or monthly subscription. Here are the details of the plan:
OptiTune Enterprise Edition
$23.40/computer/yr. – billed annually
$1.95/computer/mo. – billed monthly
Includes cloud hosting at https://manage.opti-tune.com
Free, USA based technical support available over phone or email. There are no per incident charges for technical support.
Free upgrades to the latest version. We will never charge you for an upgrade while you own a valid license.
Free use of the OptiTune cloud-based servers at https://manage.opti-tune.com which are maintained by Bravura Software.
When you purchase 50 or more valid client licenses, you can also install the OptiTune Management Server on your own hardware or cloud server.
OptinTune supports integration with popular anti-virus applications. In addition, its application deployment capabilities can be extended to custom installation programs.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Softfrog Program Inc., TEKUX Inc., Technology Solutions Midwest
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An easy-to-use and elegant IT management software that permits IT administrators and teams to remotely manage and support multiple computers from any location and device, streamline their patch management workflows, protect endpoints from malware infestations, and monitor the performance of their computers and servers.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
No IT Asset Management Software will be perfect enough to cover all the needs of a specific team. Even though key functionalities of OptiTune and Jira Service Desk should matter you should also carefully explore the integrations offered by a given solution. In many cases you will already be working with various kinds of SaaS software in your company and it’s always more beneficial to opt for apps that integrate well with each other. If you do that you can guarantee a reliable exchange of information between your teams and software used, which can significantly reduce time wasted on migrating between one app and the next.
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