Jira Service Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Access From Anywhere
- Remote Assistance and Remote Connect
- Patch Management
- Application Deployment
- Monitoring and Alerting
- Endpoint Protection
- Monitor Performance
- Complete Inventory
Pricing Info
Pricing Info
OptiTune offers a single enterprise pricing plan which you can avail by purchasing its enterprise client edition license through an annual or monthly subscription. Here are the details of the plan:
OptiTune Enterprise Edition
- $23.40/computer/yr. – billed annually
- $1.95/computer/mo. – billed monthly
- Includes cloud hosting at https://manage.opti-tune.com
- Free, USA based technical support available over phone or email. There are no per incident charges for technical support.
- Free upgrades to the latest version. We will never charge you for an upgrade while you own a valid license.
- Free use of the OptiTune cloud-based servers at https://manage.opti-tune.com which are maintained by Bravura Software.
- When you purchase 50 or more valid client licenses, you can also install the OptiTune Management Server on your own hardware or cloud server.
Integrations
Integrations
OptinTune supports integration with popular anti-virus applications. In addition, its application deployment capabilities can be extended to custom installation programs.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Softfrog Program Inc., TEKUX Inc., Technology Solutions Midwest
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An easy-to-use and elegant IT management software that permits IT administrators and teams to remotely manage and support multiple computers from any location and device, streamline their patch management workflows, protect endpoints from malware infestations, and monitor the performance of their computers and servers.
Company Email
sales@bravurasoftware.com
Contact No.
Company's Address
Bravura Software, LLC
Redmond, WA 98073
USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customer portal
- JIRA software integration
- Automation
- ITIL-ready templates
- Real-time updates, information, and collaboration
- Performance metrics
- Confluence integration
- Self-service
- Knowledge base
- Repetitive task automation
- API
- SLAs (Service Level Agreements)
- Metrics report
- Atlassian Marketplace compatibility
- CSAT reporting
- Machine learning
Pricing Info
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
- Up to 3 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- 2GB file storage
- Community Support
Cloud – Standard ($20/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 250GB Storage
- Local Business Hours Support
Cloud – Premium ($40/agent/month)
- Up to 5,000 agents
- Unlimited customers
- Service request management
- Incident management
- Change management
- Problem management
- Asset management
- Configurable workflows
- Self-service portal
- Knowledgebase
- Queues
- Email and embeddable widget
- SLA management
- Reporting & analytics
- Automation
- Multi-language support
- Apps and integration
- Audit logs
- 9% uptime SLA
- Unlimited Storage
- 24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
- Complete control of your environment
- A single server deployment
- Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
- Complete control of your environment
- Active-active clustering for high availability
- Annual term license + maintenance
- Atlassian-supported disaster recovery
Integrations
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
- Jira Software
- Slack
- HipChat
- Confluence
- Trello
- Tasktop Sync
- HappyFox
- JEMH
- ERPM
- Zendesk
- Insight
- Freshservice
- Bomgar
- Kelverion
- Zephyr
- Salesforce
- Gliffy
- GitHub
- Balsamiq
- Azuqua
- Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Company Email
sales@atlassian.com
Contact No.
Company's Address
Atlassian Corporation PLC
Level 6, 341 George Street
Sydney, NSW, 2000
Australia
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Almost as essential as useful features and client support quality are pricing options given by OptiTune and Jira Service Desk. Although cost should not be a deciding aspect it’s surely an important thing to consider. You should look for a flexible pricing package that can be adjusted to your business size and easily scaled up when your team expands. Be sure that you don’t pick pricing plans that have extra tools that you won’t use and always make an effort to contact with the vendor directly because enterprises can often benefit from more affordable prices. You should also give a chance to a free trial or demo of every app to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to pay any money and provides you with a reliable overview of what it feels like to work with OptiTune and Jira Service Desk.
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