What is better OptiTune or ManageEngine ServiceDesk Plus? It’s a good idea to use our scoring system to give you a general idea which IT Asset Management Software product is better for your business. For overall product quality, OptiTune earned 7.7 points, while ManageEngine ServiceDesk Plus received 8.7 points. At the same time, for user satisfaction, OptiTune scored 100%, while ManageEngine ServiceDesk Plus scored 100%.
Information regarding their features, tools, supported platforms, customer service, plus more are provided below to provide you with a more versatile review. Don’t forget to purchase only the tools your company needs to avoid wasting resources for tools which are redundant.
We did our best to review all popular IT Asset Management Software products available on the market, but among all the ones we reviewed these three deserved our special attention: monday.com, ServiceNow Asset Management, Salesforce Service Cloud.
OptiTune offers a single enterprise pricing plan which you can avail by purchasing its enterprise client edition license through an annual or monthly subscription. Here are the details of the plan:
OptiTune Enterprise Edition
$23.40/computer/yr. – billed annually
$1.95/computer/mo. – billed monthly
Includes cloud hosting at https://manage.opti-tune.com
Free, USA based technical support available over phone or email. There are no per incident charges for technical support.
Free upgrades to the latest version. We will never charge you for an upgrade while you own a valid license.
Free use of the OptiTune cloud-based servers at https://manage.opti-tune.com which are maintained by Bravura Software.
When you purchase 50 or more valid client licenses, you can also install the OptiTune Management Server on your own hardware or cloud server.
OptinTune supports integration with popular anti-virus applications. In addition, its application deployment capabilities can be extended to custom installation programs.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Softfrog Program Inc., TEKUX Inc., Technology Solutions Midwest
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An easy-to-use and elegant IT management software that permits IT administrators and teams to remotely manage and support multiple computers from any location and device, streamline their patch management workflows, protect endpoints from malware infestations, and monitor the performance of their computers and servers.
ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.
Standard (IT Help Desk)
Cloud
starts from $10/tech/month billed annually or $12/month billed monthly
Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
starts from $120/tech billed annually
Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes
Professional (IT Help Desk + Asset)
Cloud
starts from $21/tech/month billed annually or $23/month billed monthly
starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
starts from $248/tech billed annually
starts from $495/year – 2 techs and 250 nodes
Enterprise (IT Help Desk + Asset + ITIL)
Cloud
starts from $50/tech/month billed annually or $58/month billed monthly
starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
starts from $598/tech billed annually
starts from $1,195/year – 2 techs and 250 nodes
Add-ons
Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans
ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:
Add-Ons
Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco
Plug-Ins
Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Hallmark, Lufthansa, GE, Intel, Airbus
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.
You shouldn’t expect just a wide range of features and adjustable pricing from a credible IT Asset Management Software. Almost as significant as main features is a top-notch customer support. You want to ensure that if you have any questions about OptiTune or ManageEngine ServiceDesk Plus, or you face some problems, or perhaps you’ll want to ask for a certain revision or functionality useful to your team you can trust in a responsive and helpful customer support. See if options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.
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