What is better OnSIP or ScreenConnect? Various companies need different types of Customer Support Software. To understand well which solution suits you, think about assessing various alternatives feature by feature including their terms and pricing. Furthermore, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: OnSIP (8.9) vs. ScreenConnect (9.0) for general quality and functionality; OnSIP (100%) vs. ScreenConnect (96%) for user satisfaction rating. Examine their high and weak points and see which software is a better choice for your company. A simple, practical tactic is to note down the advantages and disadvantages of both services side by side and find out which solution is better.
We are aware that not all people have enough time to try out a large number of different solutions, so we created a list of suggestions that you may find useful. Our top choices for the Business Phone Systems category are: Comcast Business VoiceEdge®, Axon Virtual PBX, RingCentral.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having doubts about which app will be best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular each product is and how wide is its online presence. For example OnSIP Twitter account has currently 11845 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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