What is better Olark or ScreenConnect? If you’re having a tough time choosing the right Customer Support Software product for your situation, it’s a good idea to compare and contrast the available software and see which solution offers more benefits. For example, here you can assess Olark (overall score: 8.7; user rating: 98%) vs. ScreenConnect (overall score: 9.0; user rating: 96%) for their overall performance.
It's also possible to see which one provides more features that you need or which has more flexible pricing plans for your current situation. Using a clear table to evaluate their features will significantly boost the chances of finding the appropriate product for your company. Pay attention to other factors of the software like if it’s easy to use, flexibility, scalability, and pricing plans.
Currently, the leading solutions in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
The apps examined on this page are only a sliver of our complete Customer Support Software category and you should remember that there may be more reliable alternatives out there. If you want to guarantee you make the best possible choice for your company we definitely urge you to analyze more services first. You may also want to check out our top 10 Customer Support Software ranking to see which solutions are at the moment the highest-ranking ones and leaders in the market.
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