What is better Olark or ScreenConnect? We are here to simplify the cumbersome process of contrasting Customer Support Software products for you. For example, on this page you can look at the overall performance of Olark (8.7) and compare it with the overall performance of ScreenConnect (9.0). You may also match their overall user satisfaction rating: Olark (98%) vs. ScreenConnect (96%).
What’s more, research their capabilities thoroughly to check which product can better address your company’s requirements. Generally, any business app must let you to quickly view the big picture, at the same time allowing you immediate access to the details.
Currently, the leading solutions in our Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should pay attention to the fact that even though both Olark and ScreenConnect may offer a top quality array of features each solution might be aimed at a different business size. If you are comparing features you may want to focus on a business size they are aimed at. Some features may scale up with no problem for large enterprises but if you have a small or mid-sized business it’s often more sensible to avoid paying for complex functionalities that you may never have a chance to use.
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