What is better Olark or Vivantio? Buying the ideal Customer Support Software for your business is key to increasing your company’s effectiveness. In our platform, it's easy to examine numerous solutions to see which one is the ideal software for your needs. Here you can match Olark vs. Vivantio and check out their overall scores (8.7 vs. 8.4, respectively) and user satisfaction rating (98% vs. 93%, respectively).
Additionally, you can look at the details of costs, conditions, plans, functions, tools, and more, and decide which software offers more advantages for your business. In general, go for the business software which helps you to scale the features and price terms to complement your company growth or lack of it.
We know that not all companies have enough time to examine a wide range of various services, so we created a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you test different Customer Support Software services you shouldn’t simply analyze their features list and available pricing packages. Consider that the software should be adjusted to your requirements and team so the more flexible their offer the better. Check which platforms are supported by Olark and Vivantio and be certain you will get mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this might be a critical factor for many businesses.
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