What is better NinjaOne (Formerly NinjaRMM) or NetHelpDesk? Comparing products to find the best Help Desk Software doesn't have to be complicated. On our review platform, it is possible to match NinjaOne (Formerly NinjaRMM) and NetHelpDesk and quickly evaluate their unique elements. We allow you to examine their capabilities, supported devices, customer support, prices, terms, and much more.
You may also examine their overall score (8.6 for NinjaOne (Formerly NinjaRMM) vs. 8.0 for NetHelpDesk) and overall customer satisfaction level (93% for NinjaOne (Formerly NinjaRMM) vs. 100% for NetHelpDesk). Take your time and compare your top options and find out which one is best for your company. Similarly, you have to assess the software company’s business viability; can they be relied upon and will they still be on the market a few years from now?
At this time, the most significant solutions in our IT Service Software category are: LiveAgent, Zendesk, Freshservice.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
In case you are still having second thoughts about which solution will work best in your case it may be a good idea to analyze each service’s social metrics. These metrics are frequently an indicator of how popular every product is and how extensive is its online presence. For example, in case of Facebook NinjaOne (Formerly NinjaRMM) has 1486 likes on their official page while NetHelpDesk profile is liked by 108 users.
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