What is better NetHelpDesk or SysAid? Finding the most effective Help Desk Software product is all about assessing numerous solutions and determining the top program for your specific needs. Our proprietary algorythm provides you with an instant look at the general rating of NetHelpDesk and SysAid. For total quality and performance, NetHelpDesk scored 8.0, while SysAid scored 9.2. On the other hand, for user satisfaction, NetHelpDesk earned 100%, while SysAid earned 98%.
Below it's also possible to verify their functionalities, terms, plans, etc. to see which application will be more appropriate for your situation. One key aspect to assess is whether the app lets you to enable and disable restrictions on different types of users to secure any confidential company data.
We know that not all companies have the time to try out a wide range of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Help Desk Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.
An ITIL aligned help desk software combining everything from ticket tracking and customer relationship management, through to stock control and self service.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
You don’t want simply a broad array of functionalities and adjustable pricing plans from a well-known Help Desk Software. Almost as crucial as key features is a quality customer support. You want to make sure that in a situation where you have any questions about NetHelpDesk or SysAid, or you struggle with some problems, or perhaps you’ll want to ask for a certain change or functionality beneficial to your company you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. It’s also a major asset if you can benefit from individual training or at the very least an FAQ you can use.
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