What is better SysAid or Vivantio? When choosing the ideal Customer Support Software for your firm our recommendation is that you review the features, rates, and other essential details about the product and vendor. Here, you can check the parallels and disparities between SysAid (overall score at 9.2 and user satisfaction at 98%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You may also examine their specific modules, like features, plans, costs, terms and conditions, etc. What is more, read the terms closely for information on hidden fees, including, setup cost, separate support plan, upgrade fees, storage fees, and other similar charges.
Our team put a lot of effort to prepare reviews of all popular Help Desk Software services available on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t expect just a wide set of useful tools and adjustable pricing from a popular Customer Support Software. Almost as essential as key features is a quality customer support. You want to make sure that if you have any questions about SysAid or Vivantio, or you run into a problem, or perhaps you’ll need to request a certain change or functionality useful to your business you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are provided. It’s also a major asset if you can enjoy personal training or at least an FAQ you can use.
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